Shipping and freight

Heaters and stoves

Heaters ship by LTL freight on a wooden pallet. Delivery is curbside, the driver does not carry it inside, and the carrier calls to book a delivery window. We confirm the freight cost to your ZIP code before you pay, so the price you approve is the price you pay.

Check the pallet for damage before you sign. If the packaging is damaged, note it on the delivery receipt and send us photos the same day.

Controls, stones and parts

These ship by parcel carrier to the lower 48 states. Shipping is calculated at checkout.

Alaska, Hawaii and Puerto Rico

We quote these by request. Send us your address.